You can browse our website and add items to your basket without creating an account, and can place the order with guest checkout. But creating a member account will provide you with the following benefits:

• Making Shopping process easier
• Save delivery addresses
• View all previous orders from your account
• Check your order status before it’s shipped

Click on ‘Forgot Your Password’ available at the login/sign-up page. Enter your email address and click on ‘Reset Password’. A set of instructions will be sent to your registered email to reset your password. After your credentials have been verified, you will be able to create a new password.

First login and click on ‘My Account’. You will be able to edit/update your particulars in your account and save them for future orders. You can also update your password from there.

To purchase any product on the KOA eStore, simply click on the item you wish to buy, select the required size/color and click 'add to cart'. You will a get a pop-up that added to your cart. Click ‘proceed to checkout’ button and provide all your delivery details at checkout page, don’t forget to provide the valid cell phone and email. After that select your desired payment option from drop down list and click ‘place order’ button.

KOA eStore uses highly precise automate email system. After successfully placing the order you will get the confirmation email at your valid email address with in time. In which you will get your order summary/invoice with your order number. If you did not receive any email that means your order is not successfully placed.

Unfortunately, when you add items to your cart, this does not mean they are reserved. The items will be available for anyone to purchase until they have been checked out and purchased. If you receive an error stating you cannot check out due to an item being unavailable, you will need to remove this item from your cart in order to continue the checkout process. Please contact koaonline@koa.com.pk for support if needed.

Yes, you can cancel or change your order at the same time as you are still browsing and shopping, simply remove it and/or update from ‘Shopping Cart’.

But once your order has been confirmed however, it's not possible for you to change or cancel it prior to dispatch. In this instance the order will be sent to you and then if required you will have to return it. Please refer to our Returns Policy if you require further information.

At KOA eStore we have following payment options:

1. Cash On Delivery (Only in Pakistan)
2. Online/Credit Card (Visa or Master Credit/ Debit)

Your security while shopping online with KOA is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.

All pages that require you to enter your personal information or payment details on our site are secure, using SSL encryption. To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.

All prices have a default display in Pakistani Rupee (PKR), including GST.

Shipping time within Pakistan is 7 working days and for international order shipment time is 14 working days.

Shipments within Pakistan are being dispatched by Call Courier, Leopards, M&P, TCS, TRAX and Swyft . And all international orders are being dispatched by DHL Courier Co.

Our courier person attempts twice to deliver a parcel to your provided address. Kindly ensure that the valid address, postal code is mentioned clearly while placing an order. On the second failed attempt, the item will be returned to KOA head office and you will get the email confirmation.

After dispatch, you will be provided with a Tracking number for your order through SMS/Email. You can check your order status on Call Courier, Leopards, Riders, M&P, TCS, TRAX, Swyft and DHL websites for local and international order respectively, copy and paste your tracking numbers to track your order. Links are provided below;

http://www.dhl.com.pk/en/express/tracking.html

Call Courier

https://callcourier.com.pk/tracking/

TRAX

https://parceltracking.swyftlogistics.com/